Terms and Conditions
Man with Van South Woodford Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van South Woodford provides removal and transport services to private and business customers within South Woodford and surrounding areas. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests, books or pays for the services.
Services means any removal, man and van, loading, unloading, packing, transport, collection, delivery or related services supplied by us.
Goods means the items, furniture, belongings, materials or equipment that are the subject of the services.
Contract means the agreement between the customer and Man with Van South Woodford formed in accordance with these Terms and Conditions.
We, us and our means Man with Van South Woodford.
2. Scope of Services
We provide man and van and removal services, including local household moves, flat moves, office and small commercial moves, collection and delivery of items, and transport of goods within South Woodford and across the wider region of the United Kingdom.
The specific services to be provided will be as described in the quotation or confirmation message issued to the customer at the time of booking. Any additional services requested on the day are subject to availability and may incur extra charges.
3. Booking Process
3.1 All bookings are subject to availability and are only confirmed once we have issued written confirmation. Enquiries alone do not constitute a booking.
3.2 When requesting a quotation, the customer must provide accurate and complete information, including but not limited to:
The collection and delivery addresses.
Details of access at each address, including parking restrictions, floor levels, lifts and stairs.
An accurate description and approximate quantity of goods.
Any unusually heavy, bulky or fragile items.
Any items requiring dismantling or reassembly.
Preferred dates and times for the service.
3.3 Quotations are based on the information supplied by the customer. If the information later proves to be incomplete or inaccurate, we reserve the right to amend the quotation, charge for additional time, or in serious cases, cancel the service.
3.4 The customer is responsible for obtaining any necessary permissions for parking, loading or unloading at the collection and delivery addresses, including any visitor permits or temporary suspensions where required by the local authority.
4. Quotations and Prices
4.1 Unless otherwise stated, our quotations are based on either an hourly rate or a fixed price, as clearly indicated at the time of booking.
4.2 Quotations are valid for a limited period from the date of issue. We may revise a quotation if the customer delays acceptance or booking.
4.3 The price quoted does not include any parking fees, toll charges, congestion charges, ferry charges, or other third-party costs. These will be added to the final invoice where applicable.
4.4 The price may be adjusted if:
The work requires additional time due to factors outside our reasonable control, such as restricted access, delayed keys, waiting for building management, or road closures.
There are significantly more goods than originally described.
Special handling, extra labour, dismantling or reassembly are requested but not included in the original quotation.
5. Payments and Charges
5.1 Payment terms will be confirmed at the time of booking. For most local removal and man with van services, payment is due on completion of the job unless otherwise agreed in writing.
5.2 We reserve the right to request a deposit or full prepayment for certain bookings, such as long-distance removals, multi-van moves, or high-value jobs.
5.3 Where services are charged by the hour, charging will begin from the agreed arrival time or the time our vehicle arrives at the pickup address, whichever is later, and will continue until completion of unloading or the time we are instructed to stop work by the customer.
5.4 If payment is not made when due, we may:
Refuse to unload goods until payment is received in full, provided that it is lawful and safe to do so.
Charge reasonable interest and administration fees on overdue amounts.
Retain goods in our possession as security until payment is made, in accordance with applicable law.
6. Cancellations and Changes
6.1 The customer may cancel or reschedule a booking by giving us notice in writing. The following cancellation charges may apply:
More than 48 hours before the scheduled start time: no cancellation fee, and any deposit paid may be refunded or transferred to a new date at our discretion.
Between 24 and 48 hours before the scheduled start time: we may charge up to 50 percent of the agreed price or retain any deposit paid.
Less than 24 hours before the scheduled start time or on the day of the service: we may charge up to 100 percent of the agreed price.
6.2 If you need to change the date, time, or details of your booking, we will endeavour to accommodate your request, subject to availability. Changes may result in an adjusted quotation and additional charges.
6.3 We reserve the right to cancel or postpone the service in the event of circumstances beyond our reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, accidents, or illness. In such cases, we will seek to offer a new date or time. Our liability will be limited to the return of any prepayments made for the affected booking.
7. Customer Responsibilities
7.1 The customer is responsible for:
Ensuring that the goods are properly packed, secured and ready for transport unless packing services have been specifically requested and included in the quotation.
Removing and safely packing all personal documents, money, jewellery, and other valuables, as these are not covered by our standard liability.
Separating and clearly marking any items that are not to be moved.
Ensuring that all appliances are disconnected, defrosted and drained where necessary.
7.2 The customer must ensure that adequate access is available at both collection and delivery addresses, including clear hallways, staircases and doorways.
7.3 The customer, or an authorised representative, must be present throughout the service to direct our staff and to confirm the completion of the work.
8. Items We Do Not Carry
8.1 We do not carry or transport any items that are illegal, dangerous, explosive, toxic or otherwise hazardous. This includes, but is not limited to:
Illicit drugs or contraband.
Flammable or explosive materials, including fuel, gas cylinders, fireworks and paint thinners.
Firearms, ammunition or weapons, unless lawfully declared and agreed in advance.
8.2 We reserve the right to refuse to carry any item that we reasonably believe may pose a risk to health, safety or property, or which may breach applicable laws or regulations.
9. Waste Regulations and Disposal
9.1 We operate in accordance with applicable UK waste regulations. We are not a general waste disposal company and do not remove household refuse or fly-tipped waste unless this has been specifically agreed in advance.
9.2 If removal of unwanted items is requested, we will only transport such items to authorised facilities or recycling centres. Any associated fees or charges levied by those facilities will be passed on to the customer.
9.3 The customer must not request, and we will not agree, to deposit waste or unwanted goods in unauthorised locations, public spaces or private land without permission.
9.4 The customer is responsible for accurately describing any items that may be classified as waste and for ensuring that such items are lawful to transport and dispose of.
10. Liability and Insurance
10.1 We will take reasonable care in handling, loading, transporting and unloading your goods. However, our liability is subject to the limitations set out in this clause and elsewhere in these Terms and Conditions.
10.2 We will not be liable for:
Loss or damage arising from the customer’s failure to pack goods properly, unless we have agreed to provide packing services.
Loss or damage to items that are brittle, fragile, or have inherent defects, such as glass, mirrors, or flat-packed furniture, unless caused by our gross negligence.
Loss of data or files from electronic items or devices.
Damage to goods where we were instructed to move them against our advice regarding their condition or suitability for moving.
10.3 We will not be responsible for any loss or damage resulting from circumstances beyond our reasonable control, including fire, flood, adverse weather, acts of vandalism, theft, or road traffic incidents caused by third parties.
10.4 Our liability for loss of or damage to goods, where we are found to be at fault, will be limited to a reasonable repair or replacement value, taking into account the age and condition of the items.
10.5 We do not accept liability for any indirect or consequential loss, such as loss of profit, loss of business, loss of contracts, or loss of anticipated savings, arising from or in connection with the services.
11. Claims and Complaints
11.1 Any visible loss or damage to goods or property should be reported to our staff as soon as possible and, in any event, before they leave the delivery address, so that the issue can be noted.
11.2 Any formal complaint or claim relating to our services must be made in writing within a reasonable period after the service date, and no later than 7 days from completion, providing sufficient details and evidence of the alleged loss or damage.
11.3 We will investigate all complaints promptly and aim to provide a response within a reasonable time. Cooperation from the customer, including the provision of photographs, invoices or other documentation, may be required.
12. Parking, Fines and Access Restrictions
12.1 The customer is responsible for ensuring suitable parking is available for our vehicle at both collection and delivery points, and for providing any necessary permits or information about restrictions.
12.2 Where suitable parking cannot be arranged and our driver must park in a restricted area in order to carry out the service at the customer’s request, any resulting fines or penalties may be added to the customer’s invoice.
12.3 We are not liable for delays or additional charges arising from poor access, long carries, or the need to shuttle goods between the property and the vehicle due to parking constraints.
13. Time Estimates
13.1 Any time estimates we provide for arrival, loading, journey duration or completion are given in good faith based on normal conditions. They are not guaranteed.
13.2 We are not liable for losses, expenses or inconvenience arising from delays that are outside our reasonable control, such as traffic congestion, accidents on the road network or delays caused by third parties.
14. Data Protection and Privacy
14.1 We collect and use personal data necessary to provide our services, such as names, addresses, and contact details.
14.2 Customer information will be handled in accordance with applicable data protection laws. We will not sell your personal information to third parties.
14.3 We may retain records of bookings and communications for administrative, legal and accounting purposes.
15. Variation of Terms
15.1 We may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the date on which the revised terms are published or provided to the customer.
15.2 The version of the Terms and Conditions in force at the time of your booking will apply to that booking.
16. Severability
16.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of our services.
By confirming a booking with Man with Van South Woodford or by allowing our staff to commence work, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
